Shipping policy

SHIPPING POLICY

Effective Date: 4/3/2026

Thank you for choosing Zevla. All orders are fulfilled through our trusted third-party fulfillment partners. Please review our shipping terms carefully before placing an order.

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation.

Processing times may vary depending on:

  • Order volume
  • Inventory availability
  • Holidays and observed closures
  • Supply chain conditions
  • Events beyond our reasonable control

Processing time is separate from and in addition to shipping time. Zevla does not guarantee same-day or next-day fulfillment under any circumstances.

A business day is defined as Monday through Friday, excluding U.S. federal holidays.

2. Shipping Timeframes

Once your order has been processed and handed off to the carrier, estimated delivery time is 8 to 15 business days depending on your destination and carrier performance.

Estimated total delivery time from order date is approximately 9 to 18 business days.

All shipping timeframes are estimates only and are not guaranteed. Actual delivery may be faster or slower depending on carrier conditions, destination, weather, and other factors outside Zevla's control.

Zevla is not liable for delays that occur after an order has been transferred to the carrier.

3. Tracking

Tracking information will be provided via email once your order has shipped. Please allow up to 48 hours after shipment for tracking information to update in the carrier's system.

If you have not received tracking information within 5 business days of your order date, contact support@zevla.co with your order number.

4. Carrier Responsibility

Once your order has been transferred to the shipping carrier:

  • Title and risk of loss transfer to you at the time of carrier handoff.
  • Zevla is not responsible for carrier delays, transit interruptions, or delivery failures caused by the carrier.
  • Zevla is not liable for packages delayed due to weather events, carrier backlogs, customs holds, or other circumstances outside our control.

If your tracking information shows your package has been significantly delayed or appears stuck in transit for more than 10 business days beyond the estimated delivery window, contact support@zevla.co and we will assist in investigating with the carrier.

5.  Incorrect Shipping Information

Customers are solely responsible for entering accurate and complete shipping information at checkout. Zevla cannot be held responsible for orders lost, delayed, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

If an incorrect address is provided:

  • Zevla is not responsible for lost or undeliverable shipments resulting from the incorrect address.
  • Replacement orders for packages lost due to customer-provided address errors may require additional payment.
  • Orders returned to sender due to an incorrect address may incur additional re-shipping fees before being resent.

Address changes cannot be guaranteed once order processing has begun. Contact support@zevla.co immediately if you need to update your shipping address and we will make every reasonable effort to accommodate the request before fulfillment.

6. Lost or Stolen Packages

If your tracking information shows your order as delivered but you have not received it:

  • Check with household members, neighbors, and building management before contacting us.
  • Contact the carrier directly to file a claim, as carriers bear responsibility for confirmed delivery failures.
  • Contact support@zevla.co within 7 calendar days of the marked delivery date so we can assist in investigating.

Zevla is not responsible for packages confirmed as delivered to the address provided at checkout. Zevla may, at its sole discretion, offer assistance or a goodwill resolution in cases where carrier error is reasonably evident, but is not obligated to replace packages confirmed as delivered.

Zevla is not responsible for packages stolen after delivery. If you believe your package was stolen, file a report with your local law enforcement and contact your carrier to initiate a claim.

7. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item:

  • Contact support@zevla.co within 7 calendar days of confirmed delivery.
  • Provide your order number and clear photo or video evidence of the damaged or incorrect item and its packaging at the time of initial contact.
  • Evidence submitted after the 7-day window may not be accepted and is subject to review at Zevla's discretion.

Upon verification, Zevla will offer a replacement unit or refund in accordance with our Refund & Return Policy. Zevla will cover return shipping costs for confirmed damaged or incorrect items.

Failure to provide photo evidence within the required window may result in denial of the claim.

8. International Shipping (If Available)

If international shipping is available to your destination, the following terms apply:

  • Customers are solely responsible for all customs duties, import taxes, and fees assessed by the destination country.
  • Customers are responsible for compliance with all local import regulations.
  • Zevla does not guarantee international delivery timelines. Customs processing times are outside Zevla's control and may significantly extend delivery windows.
  • If a package is refused, abandoned, or returned due to customs issues, failure to pay duties, or non-compliance with local regulations, refund eligibility may be denied or reduced to the product price minus return shipping and customs fees incurred.

Zevla strongly recommends that international customers verify their country's import regulations for consumer electronics and styling tools before placing an order.

9. Multiple Shipments

Orders containing multiple items may ship in separate packages depending on inventory location and fulfillment logistics. If your order ships in multiple packages, you will receive separate tracking numbers for each shipment. You will not be charged additional shipping fees for orders that ship in multiple packages due to fulfillment logistics.

10. Force Majeure

Zevla is not liable for delays or failure to deliver resulting from causes beyond our reasonable control, including but not limited to:

  • Natural disasters or severe weather events
  • Government restrictions, regulations, or actions
  • Postal service or carrier disruptions
  • Supply chain interruptions or inventory shortages
  • Public health emergencies
  • Cyberattacks or infrastructure failures
  • Acts of God or other unforeseeable events

In such circumstances, Zevla will make reasonable efforts to communicate delays to affected customers and resume normal fulfillment as quickly as practicable.

11. Policy Updates

Zevla reserves the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated Effective Date. Your continued use of zevla.co or placement of an order following any update constitutes acceptance of the revised policy.

Questions about your order?

Email: support@zevla.co Response within 3 business days Website: zevla.co

All shipping timeframes are estimates only. By placing an order on zevla.co, you acknowledge that you have read, understood, and agreed to this Shipping Policy in its entirety.